Director of Client Services

Andrea joins the client services team with 20 years of consultative health care sales experience. As a top contributor in previous organizations, Andrea has extensive knowledge in the areas of advanced operating room technologies, mental health laboratories and pharmaceuticals. Her expertise includes strategic planning, solutions-based selling, clinical training, and building strong client relationships. Andrea graduated from Norwich University with a Bachelor of Science in Health Education.

Strategic Technology Advisor

Frank Harris is a professional in information technology management and has held a variety of roles with over 40 years’ experience in the field. Most recently Frank was Senior Director of Enterprise IT Infrastructure for Keurig Green Mountain, Inc., with global responsibility for Keurig’s IT infrastructure. Prior to that he held a number of positions at Fletcher Allen Health Care (now The University of Vermont Medical Center) over a 34-year career, most recently as Vice President of Information Services. His experience there included serving as Clinical Information Systems manager. Frank has a Master of Science degree in Computer Science from the University of Vermont.

Director of Technology

Christopher Shenk enthusiastically moved from Orlando, Florida to the beautiful Green Mountain State to join VITL in March 2019. He is a career technologist with a broad depth of skills. Prior to his 15 years of experience in technology, he was a leader in customer service and account management.

Before joining VITL, Christopher led the information technology department for an online health insurance exchange company based out of Chicago. During an earlier career stint of eight years near Salt Lake City, he ran a development operations team for a large financial institution, web analytics for a marketing firm, and software development for a retail chain.

Christopher has demonstrated multi-site organizational and enterprise platform leadership, including cloud architecture, mergers and acquisitions, network design and implementation, and regulatory compliance. He holds an associate’s degree in computer engineering and a bachelor’s degree in information technology.

Interim President and CEO

Mike Smith was appointed as the interim president and CEO of the Vermont Information Technology Leaders, Inc. (VITL) during February 2018.

Mike’s career spans more than 35 years with experience in executive leadership positions in both the public and private sector. His career began serving honorably in the U.S. Navy, first with Underwater Demolition Team 21 and then as a member of SEAL Team Two. After his service, he was elected to the Vermont House of Representatives and served on the House Natural Resources Committee from 1977 to 1978, and was then appointed as the town manager for Hardwick, Vermont.

Mike spent five years in Boston working for the Massachusetts Municipal Association (MMA) and ultimately as a partner of the MMA Consulting Group in Boston.  He then worked as the general manager of the Public Employer Risk Management Association (PERMA) in Albany, New York, and assisted in the revitalization of an insurance company for local governments there.

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Director of Operations

Carolyn joined VITL in January 2013, after 18 months working as a technical project manager for Sharecare. In this role she was responsible for managing all aspects of developing a new mobile and web consumer health care applications, periodic medical content releases, and testing and rollout of a patient scheduling system. Prior to this Carolyn spent 12 years at PKC Corporation, which was acquired by Sharecare in 2011, where she held a variety of roles including product and project management, custom development, and client relations support. Carolyn earned her bachelor's degree from the University of Vermont.

Vice President, Finance and Chief Financial Officer

Bob joined VITL in April, 2016, and is responsible for directing all financial and human resource activities at VITL, including budget, grants and human resource management for 32 staff members. Prior to VITL, he was the finance director at ReSOURCE, a Vermont nonprofit enterprise formerly known as Recycle North, and was responsible for the organization’s financial management and accounting. During his tenure at General Dynamics, Bob directed cost estimating and strategic program initiatives, as well as financial management for one of the then-largest armament projects at the Vermont operation.

Bob holds a Master of Science in Administration, Finance and Planning from St. Michael’s College, and a bachelor’s degree in economics from St. Mary’s College of Maryland.

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