Director of Client Engagement

Job Description: 

Director of Client Engagement
Vermont Information Technology Leaders, Inc. (VITL) is seeking a creative business development professional to join the organization as Director of Client Engagement to ensure that VITL’s business strategies are aligned with client needs, industry best practices and that all client-facing activities are aligned with those business strategies.  They will also develop and deliver an external communication plan that reaches patient, public, provider, and stakeholder audiences.  

This individual will represent VITL’s products and services to customers, stakeholders, and the public. The Director of Client Engagement leads the organization’s customer engagement program to encourage participation by and ensure the education and support of participating health care organizations and stakeholders.  They represent the needs of customers and stakeholders in the development of programs and services and encourage the implementation and adoption of VITL’s products and services. 

The Director of Client Engagement must understand the health information technology environment and will proactively monitor and evaluate changes and opportunities in the landscape to help define VITL’s strategic roadmap and operational priorities.  The position reports to the President & CEO and is a critical member of the organization’s leadership team.

Responsibilities of this position include:

  • Defining and overseeing stakeholder engagement and education activities
  • Championing a customer service culture
  • Building and maintaining relationships with clients and stakeholders
  • Partnering with the leadership team to ensure that projects and initiatives are aligned to strategic goals and customer needs
  • Leading and developing the client engagement team

This is a full-time permanent position requiring the following skills:

VITL is a 501(c)3 not-for-profit organization that is legislatively designated to develop, operate, and maintain the Health Information Exchange in the State of Vermont (VHIE).The VHIE was created with the goals of improving patient outcomes, enhancing communication and data sharing within the healthcare community, improving the efficiency of healthcare delivery and  eliminating unnecessary procedures, monitoring population health and community health, and reducing  healthcare costs. To view the complete job description, please click  here.

To apply, please email a cover letter and resume to No phone calls, please.

Job Category: 
Position Type: 
Full Time
Date Posted: 
April 15th, 2020