Technical Support Specialist

Job Description: 
Technical Support Specialist

Vermont Information Technology Leaders, Inc. (VITL) is seeking a Technical Support Specialist to serve as a primary point of contact for internal and external clients, providing technical support and excellent client service. The specialist ensures outstanding client service is achieved by demonstrating a desire to listen and to provide timely, effective issue resolution. The specialist resolves incidents and service requests based upon impact, priority and service level agreements.

The specialist will be responsible for problem analysis, resolution, documentation and escalation related to VITL services, collecting patient consent preference and patient matching. This position requires some health care or information technology knowledge to successfully communicate with and provide support services.

This is a full-time permanent position requiring the following skills:

  • Ability to thrive in a fast-paced environment
  • Excellent problem identification, resolution, and analytical skills
  • Ability to organize and prioritize multiple work assignments to meet deadlines, and accurately track client activities
  • Strong client-orientation and collaborative work style
  • Confident and clear communicator with technical and non-technical clients via email, web-based electronic media, and phone
  • Working knowledge of Microsoft Office programs, specifically Outlook, Word, and Excel
  • Experience with Salesforce and Smartsheet applications preferred
  • Demonstrated business and clinical knowledge with experience in healthcare a plus
  • Positive and flexible work ethic

The ideal candidate will have a bachelor’s degree and a minimum of two years of technical support experience with internal and external clients. Other commensurate experience will be considered.

Vermont Information Technology Leaders, Inc. (VITL) is a nonprofit organization that advances health care reform in Vermont. VITL assists Vermont health care providers with adopting and using health information technology, to improve the quality of care delivery, to enhance patient safety and to reduce the cost of care. VITL is legislatively designated to operate the health information exchange (HIE) for Vermont, and is governed by a collaborative group of stakeholders including health plans, hospitals, physicians, other health care providers, state government, employers, and consumers. 


To apply, please email a cover letter and resume to No phone calls please.

Job Category: 
HIE Services
Position Type: 
Full Time
Date Posted: 
December 2nd, 2019