All FAQs

What Kind of Information is Available in VITLAccess?

Patient demographic information, laboratory results, transcribed radiology results, pathology results and transcribed specialty results are available from all Vermont Hospitals, Dartmouth-Hitchcock and many primary and specialty care practices. Care summaries (CCDs) are available from several Vermont Hospitals and many primary care practices. Prescription fill information from a nationwide medicine reconcilliation service is also available.

Is alcohol and substance abuse treatment data included in the VHIE?

It depends on whether the provider is subject to a federal law regulating the handling of patient data for substance abuse treatment (known as 42 CFR Part 2). If so, then substance abuse treatment information from that provider will be excluded from the VHIE until VITL is able to comply with all the technical requirements of the federal law. But not all providers who offer substance abuse treatment are subject to Part 2, so there may be some information about substance abuse treatment in the VHIE.

Will my employer or insurance company be able to see my information?

Employers do not have any access to the Vermont Health Information Exchange. Insurers may use data from the network to check the quality of health care you've received, but only if you give your insurer a separate written authorization.

Where can I find information from the Vermont Department of Health regarding Meaningful Use?

Please visit the Vermont Department of Health website for information about meaningful use measures related to public health at

How does a healthcare organization request an immunization interface, or check the status of their interface request?

Interface development projects are requested by completing an order form which is attached to a new or existing VHIE Services Agreement. The actual work on an interface is dependent on the ability of your EHR vendor to meet the technical requirements to connect with the VHIE, and to allocate appropriate resources to the task. VITL will work with you and your vendor and will begin work as soon as possible. A current list of EHR vendors and their readiness to connect to the VHIE can be found at

To request a new service, please contact For status on an existing interface project, please visit

Where can I find the Direct address of providers I need to send patient information to?

Just like any email address or phone number, you should contact the person that you would like to communicate with using VITLDirect to obtain their Direct address. 

Will I be able to exchange information with other providers who have a Direct address?

With VITLDirect, you can securely exchange patient information with any other provider who has a Direct exchange service, you simply need to obtain their Direct address.

Where can I get a VITLDirect Address?

VITLDirect addresses are available from Vermont Information Technology Leaders by contacting

Who needs a VITLDirect Address?

Any health care professional who wants to directly share protected health information with another health care professional can benefit from having a VITLDirect address. Typical use cases for directed exchange are transitions of care and care coordination, where Protected Health Information (PHI) needs to be shared with providers outside of your organization.

Why Do I Need VITLDirect?

Certified Electronic Health Record Technology (CEHRT) 2015 Edition and later are required to provide Direct exchange capabilities. If you are using an EHR system that does not support Direct exchange, contact us at