Provider FAQs

Where can I find information from the Vermont Department of Health regarding Meaningful Use?

Please visit the Vermont Department of Health website for MU information -

How does a healthcare organization request an immunization interface, or check the status of their interface request?

If you have already signed a VHIE Services Agreement and signed up for the Vermont Immunization Registry interface on the order form, your request is in our queue. VITL works with vendors and lets you know when your vendor is actually ready to begin work. VITL will reach out to you as soon as your vendor and VITL are ready to begin work on the project. For EHRs who were not ready for an immunization interface, VITL will check with those vendors who previously did not meet requirements to assess readiness and technical capabilities for an interface connection.

If you have not signed a VHIE Services Agreement or are unsure, or if you have additional questions, feel free to submit a request via MyVITL.

How do I get started with VITLAccess?

Please note: Currently, VITLAccess is being pilot tested. For updates on the pilot and general availability, please sign up to receive our monthly email newsletter by clicking the E-Newsletter Sign-up link at the top of every page on this website.

Why Should I Use VITLAccess?

For new patients, you can use VITLAccess to search and retrieve records of previous care at other Vermont health care organizations and then add them to your own chart. For existing patients, you can use VITLAccess to learn about care your patients have received from other providers, some of which you may not have known about. You can provide safer care by accessing up-to-date medication lists, and better coordinate your patients’ care by having a more complete view of their entire health record.

What Information is Available With VITLAccess?

Lab test results, radiology exam reports, patient demographics, and discharge summaries are available from most Vermont hospitals. Independent labs are providing test results as well. Patient medication histories may be available, as well as clinical summaries from some primary care providers. Over time, the amount and scope of patient information will increase as the Vermont Health Information Exchange continues its build out.

What if the patient has a question I don’t know the answer to?

A VITL representative will train you how to answer the most common questions from patients. VITL will also provide you with a quick reference card for frequently asked questions. If a patient asks a question you don’t know the answer to, you can give the patient VITL’s toll-free number (888-980-1243).

Will VITLAccess affect my work flow?

For some office staff members, there will be a workflow change. A VITL representative will provide training and help you incorporate asking for patient consent and/or the provider portal into your daily routine.

Will VITLAccess create more work for me?

You may have to do a few new things, such as asking patients to sign a consent form and answering some patient questions. But there may be other things you have to do less of, such as calling or faxing other provider offices looking for patient information.

What is the benefit of patient consent to the practice?

Providers who receive patient consent to view data on the Vermont Health Information Exchange can have more complete information to use when making diagnoses and treatment plans. Access to medication lists increases patient safety and makes reconciliation easier. Viewing the results of previous tests and procedures can help speed up the process of providing treatment and reduce the need to repeat tests. Practices can also view demographic data submitted by other organizations.

Once the patient signs the consent form, how long is consent good for?

Patient consent is good indefinitely until it is revoked by the patient signing a revocation form.